The "Play Message" panel is a feature that enables playing prompts as audio files or through text-to-speech conversion. Additionally, it captures DTMF inputs from callers, which can influence routing decisions within a Logic+ flow.
Configuration
Set as Flow Initiator: Selecting "Set as Flow Initiator" designates this panel as the starting point of the IVR flow, initiating the sequence before progressing to subsequent panels within the Logic+ flow.
Panel Name: Choose a consistent name for the panel, and specify the variable to update. If the variable does not already exist, it will be created.
Panel Description: Provide a clear description detailing the panel's purpose and functionality. This acts as documentation, facilitating better understanding and identification of the panel's intended use by others.
Upload .wav file: Use this section to add a new audio file by clicking “Choose File” and selecting the appropriate .wav file to upload. For format specifications, refer to the linked article.
Prompt
Use Dropdown: Select a prompt from the drop-down menu.
Use Variable: Applying a variable for sound files allows for dynamic caller experiences within the same IVR flow.
Language
Use Dropdown: Choose a language from the drop-down menu.
Use Variable: Applying a variable for languages enables varied caller experiences within the same IVR flow.
Voice
Use Dropdown: Select a text-to-speech voice from the drop-down menu.
Use Variable: Using a variable for voice selection allows for adaptable caller experiences within the same IVR flow.
Content: The message content that text-to-speech will convey.
Input Type
None: No DTMF entry is required.
DTMF: DTMF input is required.
DTMF Response Variable Name: The variable name to be used on a switch panel for routing decisions based on the caller's DTMF input.
Interruptible: If enabled, this option allows callers to interrupt the prompt with a DTMF input, which routes them to the next step in the flow.
Repeat Count
Use Number: Specify the number of prompt repetitions before routing through the RepeatLimitReached path.
Use Variable: Using a variable for repeat count enables dynamic caller experiences in the same IVR flow.
Repeat Delay
Use Number: Specify the time interval between prompt repetitions.
Use Variable: Using a variable for repeat delay allows flexible caller interactions in the IVR flow.
DTMF Length and Timeout Settings
Maximum DTMF Length:
Use Number: Set the maximum allowable length for DTMF inputs.
Use Variable: A variable for maximum DTMF length provides flexibility in the IVR flow.
Minimum DTMF Length:
Use Number: Define the minimum acceptable DTMF input length.
Use Variable: Applying a variable for minimum DTMF length enables a varied caller experience.
Between-Input Timeout:
Use Number: Set the time limit for caller DTMF entry.
Use Variable: Using a variable for timeout provides dynamic options in the IVR flow.
Terminating Character: Specify the character to signal the end of DTMF entries.
Valid DTMF Inputs: Define which DTMF entries are accepted for use in subsequent flow steps.
Exit Paths
There are three exit paths from the Play Message panel:
Default: The Default path is taken upon regular panel execution.
RepeatLimitReached: This path is taken if the repeat limit is reached, which is set in the panel configuration.
Error: This path is taken if there was an error.
Related Article: Logic+ Sound Files