If your account is enabled for “Route to Mobile” you can use the mobile number configured on your user to facilitate phone calls through Sharpen Q. Follow the steps below to make sure you are set up for mobile routing and then you’re good to go! If you do not see the ‘Mobile Phone’ option, please reach out to SharpenCare or your CSM to evaluate whether your account is ready for this feature.
Setup
Login to app.sharpencx.com
Navigate to extension settings
Scroll to the bottom of the page and locate ‘My Extension Settings’
Input your preferred mobile number into the ‘Mobile Number’ field
Click Save
Use
Once your mobile phone is configured, you’re ready to place handle calls through Sharpen Q with your mobile phone.
Navigate to Sharpen Q
Change your ‘Route Calls To:’ setting to ‘Mobile Phone’
You’ll now see that you’re routed to mobile
3. At this stage you can use your mobile phone as your Sharpen Q audio endpoint.
Notes
Please note that routing to mobile establishes an additional telephony layer to your mobile carrier. For this reason…
Sharpen has less control over the success of the call. Troubleshooting call quality issues now involve additional points of failure, thus making these cases more difficult to isolate.
A connection call is required to your mobile phone is necessary. When placing a call through Sharpen Q, it will first ring your mobile phone, then connect to the remote end. If receiving a call through Sharpen Q, your mobile phone with ring after answering through Sharpen Q.
Calls placed directly to or from your mobile will not be tracked in Sharpen.Related articles