How do I update my Outbound Caller ID Name?
You can update your Outbound Caller ID Name by downloading the attached spreadsheet and following the steps below:
Please only submit requests for local numbers that have already been ported or purchased.
Step 1. Complete the attached LIDB Template using the following info.
OTC Number – (By default this field will be populated ‘212450’)
NPA – “Numbering Plan Area” or “Area Code”
NXX – “central office code" or "exchange"
Line # - “Subscriber Line Number”
Action Code – Options to updates numbers by inserting, deleting, or changing caller ID.
Class – Classifies number as Business or Residential line
Billed Number Screening - (By default this field will be populated as “D - Delete restrictions”)
CNAM Action – Options to updates numbers by inserting, deleting, or changing caller ID.
Privacy Indicator – Allows Caller ID or restricts name display as “private”
Caller ID Name - 15 characters or less including spaces.
OCN - (By default this field will be populated ‘979E’)
RAO – (By default this field will be populated ‘Q23’)
The first line is an example for Sharpen's Number.
Step 2. Submit the request to support@sharpencx.com with the attached updated LIDB form.
Step 3. Please allow 5 to 7 business days for the CNAM to update
Please Note:The Caller ID that shows up when you call someone is determined by the receiving carrier’s database. Some carriers may take longer to update depending on their update schedule.