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When using the Sharpen Q Phone, you must grant the application access to your microphone. If you do not allow access to the Microphone, the Sharpen Q Phone will be unable to function.

Some apps and Windows features need to access your microphone to work as intended, including Sharpen.

In Windows 10, use the Privacy page to choose which apps can use a particular feature.

Please note: This KB does not apply to users of Windows 10 1809 or earlier. Please confirm your Windows 10 version by…
1. Windows key (super) + R to open run window
2. Type winver and press OK
3. Take note of the “Version” line

Common Symptoms

  • Able to accept incoming interactions, but unable to hear caller

  • Outbound calls fail to connect

  • Sound for common web applications, such as Youtube, works as expected

Instructions

Turn on App Permissions for Microphone

  1. Select Start  > Settings  > Privacy

  2. Select Microphone from the menu on the left

  3. Check to ensure that “Allow apps to access your microphone” is set to ON

  4. Check to ensure that “Allow desktop apps to access your microphone” is set to ON

  5. Restart your browser and navigate back to Sharpen Q Phone and attempt to make a test call

 

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