In some circumstances, particularly for troubleshooting, it may be useful to explicitly define which webRTC server or region your Sharpen Q Phone or Connect phone is connecting to. This article describes how to identify which server you’re currently connected to, as well as how to temporarily connect to a different server or region.
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Identify your current webRTC server
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Login to Sharpen Q or Sharpen Connect
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Connecting to a different server or region
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It is important to consider that establishing a new connection is most foolproof by coupling the process with a clean logout/requires a new login. Before following the steps below, please logout of your Sharpen session, whether it be Sharpen Q or Connect. |
Sharpen Q
Simply utilize the following URL for login with the appropriate server or region. If you need guidance on the region or server to utilize, please consult with the SharpenCare team. Specific servers and regions are subject to change.
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iz0 - This is your environment if you login to app.sharpencx.com
iz1 - This is your environment if you login to app.iz1.sharpen.cx
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iz0 isolation zone
Region
https://app.sharpencx.com/fathomQ/dashboard/?region=XXX
Specific server
https://app.sharpencx.com/fathomQ/dashboard/?region=XXX-##
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