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Toggling this switch enables or disables the ability for Sharpen to transcribe your call interactions at the queue-level (a global setting is also available). If enabled, the transcription is available within the Contact Card Record and also searchable within Insights.
This setting will also enable a “Create Transcription” button on the Contact Card to manually generate a Transcript if it had not been enabled at the time of the call. Note: The call must have an existing recording to transcribe.
Multiple Interactions
Toggles the ability of agents to switch between multiple interactions within a particular queue.
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This is one article in a series covering Admin Configuration topics. |
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