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Mack Baczynski

Mack Baczynski

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Info

Please note: This KB does not apply to users of Windows 10 1809 or earlier. Please confirm your Windows 10 version by…
1. Windows key (super) + R to open run window
2. Type winver and press OK
3. Take note of the “Version” line

Instructions

Turn on App Permissions for Microphone

  1. Select Start  > Settings  > Privacy

  2. Select Microphone from the menu on the left

  3. Check to ensure that “Allow apps to access your microphone” is set to ON

  4. Check to ensure that “Allow desktop apps to access your microphone” is set to ON

  5. Restart your browser and navigate back to Sharpen Q Phone

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  1. If changes were necessary, restart your browser for the changes to take effect.

MacOS

Much like Windows, MacOS has privacy settings to control access to the microphone. To validate access, follow the steps below.

Instructions

  1. Open “System Preferences”

  2. Choose “Security & Privacy”

  3. In the left pane, scroll to find “Microphone”

  4. Validate the browser in use is checked for access. In this case both Chrome and Edge are allowed.

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  1. If changes were made, restart your browser for changes to take effect.