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Configuration of a mobile number can be achieved by both an end-user and a Sharpen Administrator. This section of the guide will detail both ways that a mobile number can be updated/added for an account in the Sharpen environment.
Admin Setup
Login Navigate to app.sharpencx.com or app.iz1.sharpen.cx (your admin will let you know which link applies to your organization), and log in with your Sharpen credentials or Single Sign-On.
Navigate to the Sharpen Admin application (using the drop-down menu in the top-left of the page)
Access the Settings tab, and select the “Manage Users” container
Find the user account you’re wanting to set a mobile number for, and hit the edit button to bring up the account record
Update the “Mobile Number” field in the contact details section of the page
Hit the “Save” button at the bottom of the page to commit the change/update
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Navigate to app.sharpencx.com
While accessing the End-User application page (this is the default navigation, upon login), navigate to the “Settings” tab
Scroll towards the bottom of the page and locate the “My Extension Settings” sub-section
Update the “Mobile Number” field accordingly
Make sure to hit the “Save” button at the bottom of the page to commit the change
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