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Info

Please only submit requests for local numbers that have already been ported or purchased.

Note

Take note that toll-free CNAME is not supported so they cannot be updated.

  1. Download this LIDB Template CSV (located at the bottom of this document)

  2. Enter the TNs in Column A

  3. Fill out Column L - This is the Caller ID Field

    1. It is limited to 15 characters including spaces

  4. Fill out Column M - will be Business or Residential

  5. Fill out Column N - will be

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  1. Allowed or

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  1. Blocked

  2. You will leave all of the other columns blank

  3. Submit the request to support@sharpencx.com with the attached updated LIDB form.

  4. Please allow 5 to 7 business days for the

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  1. CNAME to update

View file
namebw-upload-line-features-TEMPLATE.5955d1ab - bw-upload-line-features-TEMPLATE.5955d1abexample_callerID_update.csv

Info

Please Note:The Caller ID that shows up when you call someone is determined by the receiving carrier’s database. Some carriers may take longer to update depending on their update schedule.