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Configuration
Panel Name: This is a unique identifier for the panel. It's recommended that you do not alt it once you've chosen a name.
To Address: This is the email address where the agent's response will be delivered.
To Name: This is the full name of the email recipient.
Callback Number: This is the phone number by which the email recipient can be reached.
Queue ID: This is the ID of the queue in which the email interaction will be created.
InteractionID Variable: This is the name of the interaction variable that will store the value of the created interaction's InteractionID. The associated Queue Call Manager ID can be pulled from this new interaction.
Exit Paths
When using the "Add Email to Queue Panel" feature, there are two possible exit paths:
Default: This means the new interaction was successfully added to the queue.
Invalid Input: This means that one or more of the configuration inputs was invalid. In this case, the tool won't add the interaction to the queue.
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Disconnect" panel serves as a tool within the IVR system to disconnect calls under specific scenarios. This may include disconnecting calls for black listed callers, as defined by IVR settings, following the playback of a closure prompt, and other similar events.
Configuration
Set as Flow Initiator: Selecting "Set as Flow Initiator" designates this panel as the starting point of the IVR flow, initiating the sequence before progressing to subsequent panels within the Logic+ flow.
Panel Name: Choose a consistent name for the panel.
Panel Description: Provide a clear description detailing the panel's purpose and functionality. This acts as documentation, facilitating better understanding and identification of the panel's intended use by others.
Exit Paths: Use the dropdown menu to select another panel in your flow. Any output from this panel will advance to the linked panel.
Default: The Default path is taken upon regular panel execution (disconnection).
Error: This path is taken if there was an error.
