...
Reboot the phone - Rebooting the phone forces it to download it's configuration file and perform a fresh registration with the server.
Check the MAC Address - In the Sharpen portal navigate to:
Admin
Configuration
Extensions
Click 'Edit' for the appropriate extension
Verify the MAC Address is correct. The MAC Address (Typically starting with 0004 for Polycom phones) can be found on the back of the phone, or by navigating on the phone to:Menu/Settings
Status
Network
Ethernet
Re-save the extension - After verifying the MAC Address, scroll down and click Save at the bottom of the Extensions page. This ensures the configuration file is up to date. Reboot the phone once more.
...
Related articles
...
| hidden | true |
|---|
...
Related issues