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The two main data sources are Queue Segment Activity and Queue Activity. Understanding how these data sources differ from each other can help you make the right choice when you are looking for actionable insights.
Data Sources: Queue Segment Activity vs. Queue Activity
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Annotated, Call Type, Callback Number, Caller Country, Comm Types Segments, Company Name, Context, CSAT, CSAT Message, CSAT Method, Email, Email Response, End Type, First Name, Flagged, Interaction Notes, Last Name, Messages, Queue ID, Queue Points, Queue Skills, Score Card Score, Start Time, Switch Hold Time Segments, Talk Time Segments, Title, Transcription, Transcription Status, TranscriptionShort, Transfer Count Segments, User Group, Username, Usernames Segments, Wait Time Segments, and Wrap Up Time.
Sharpen's Data Dictionary
Access/download a copy of the Sharpen Data dictionary (PDF) here
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Additional Data Sources
Keep in mind that with any data source, you can expand the pool of potential fields by applying summary functions and filters and creating derived fields (as well as advanced SQL queries).
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