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Q Scripts are assigned on a per-queue skill basis.
For more information on creating Q Skills, reference Admin > Configuration > Q Skills.
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Personalize the script by using the Variables drop-down to determine the information you’d like to personalize (e.g., CallerID Name). Then, copy and paste the Variable Syntax in order to auto-fill the information when the script is generated in an interaction.
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This is one article in a series covering Admin Configuration topics. |
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