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Utilizing the service desk requires approved access granted by Sharpen. If you had previously opened requests with Webtext Plum Voice support, you will have received an email from Webtext support@webtextPlum Voice |
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Navigate to support.sharpencx.com or support.webtext.com and login with your credentials.
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Upon clicking the “Login” button, you will be redirected to the login page as shown below. Login with the same email address normally used for OctopusCXlogging into Plum Voice.
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Once logged in, you’ll be greeted with the service desk home page which provides access to our Knowledge Base and request management tools.
Search the Knowledge base or click Click one of the predefined request type links to open a request with us.
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Searching the Knowledge Base
Finding the article you need is as simple as searching for the terms relevant to the subject matter. The search will refer to indexed content and tags to give you the best results based on your search terms.
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Opening requestsEither choose |
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“Plum Voice” from the “Service Desks” drop down menu, or choose |
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“Plum Voice” from the “New Request” Section. |
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Then choose the appropriate request type. |
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 Choosing a request will open the appropriate fields for the request. Please be sure to provide all the required detail as accurately as possible so we can provide the best support. |
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 Viewing your requestsLooking to see a past or open request? Simply navigate to the home page to observe your requests |
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To open a request with us, simply navigate to the appropriate service desk, in this case “Webtext.”
 Alternatively, more filtering options are available by navigating to the “My Requests” option from the profile menu.  Clicking on the case will take you to the full details of the request, allowing for further engagement. |
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For additional answers to common questions, please refer to our FAQ