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In some circumstances, particularly for troubleshooting, it may be useful to explicitly define which webRTC server or region your Sharpen Q Phone or Connect phone is connecting to. This article describes how to identify which server you’re currently connected to, as well as how to temporarily connect to a different server or region.

Note

Please note that utilizing this method avoids load balancing which occurs in the webRTC environment. We recommend only using this method temporarily during troubleshooting efforts.

Identify your current webRTC server

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titleDetails

Login to Sharpen Q or Sharpen Connect

  1. Right-click in an empty area within the browser window and choose ‘Inspect’

  2. Choose the ‘console’ tab and type ‘server’ into the window as shown below

    Image Modified

  3. The server fully qualified domain name is listed after hitting enter on the keyboard

Info

If using Sharpen Connect, the steps to identify the server are the same. However, it will likely open Chrome dev tools in a separate window. If you are unable to locate dev tools, make sure to check additional monitors or workspaces

Connecting to a different server or region

Note

It is important to consider that establishing a new connection is most foolproof by coupling the process with a clean logout/requires a new login. Before following the steps below, please logout of your Sharpen session, whether it be Sharpen Q or Connect.

Sharpen Q

Simply utilize the following URL for login with the appropriate server or region designation from the table below.

...

iz0 - This is your environment if you login to app.sharpencx.com

iz1 - This is your environment if you login to app.iz1.sharpen.cx

...

iz0 isolation zone
Region
https://app.sharpencx.com/fathomQ/dashboard/?region=XXX

--Specific server
https://app.sharpencx.com/fathomQ/dashboard/?region=XXX-##

Info

iz1 isolation zone
Region
https://app.iz1.sharpen.cx/fathomQ/dashboard/?region=XXX

Specific server
https://app.iz1.sharpen.cx/fathomQ/dashboard/?region=XXX-##

For example, if we wanted to connect to the EU region, we could do so by entering… https://app.sharpencx.com/fathomQ/dashboard/?region=EU2

If we wanted to connect to a specific EU server (eu2-webrtc-01), we could do so by entering… https://app.sharpencx.com/fathomQ/dashboard/?region=EU2-01

Connect

Similar to Sharpen Q, simply utilize the URL in the following format

-

iz0 isolation zone
Region
https://connect.sharpencx.com/?region=XXX

-

Specific server
https://connect.sharpencx.com/?region=XXX-##

Info

iz1 isolation zone
Region
https://connect.iz1.sharpen.cx/?region=XXX

Specific server
https://connect.iz1.sharpen.cx/?region=XXX-##

Validation

To validate the change, simply execute the steps above in the 'Identify your current webRTC server' section.