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You can see the transcription within Insights or the Interaction Record in line with the Call Recording.
The steps below assume you are a Sharpen administrator.
Create the Q Skill lang_es
In the top-left drop-down menu, click on Admin > Configuration > Q Skills.
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Create a new Q Skill: lang_es
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Example: Assign the Q Skill to an Inbound Route
You can assign the Q Skill lang_es several ways. This way shows you one easy way to do this is by assigning the lang_es Q Skill to an Inbound Route.
In the top-left drop-down menu, click on Admin > Configuration > Inbound Routes.
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In the screenshot below, we already have an IVR which greets the caller in Spanish and transfers the caller into a queue.
Click the Edit button to update the Inbound Route.
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In the Skills field, add the lang_es Q Skill. It should appear as an option when you start typing it in.
Click Save at the bottom of the page.
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