Creating Logic+ enables the creation of dynamic, customizable call flows that support seamless integrations and advanced functionalities for diverse operational needs. This tool offers a powerful framework to design and manage complex workflows within call environments. With Logic+, users can efficiently build and tailor call experiences to align with organizational goals.
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To create a working Logic from start to finish |
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, follow these steps:
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This section |
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will provide a detailed guide on each of these steps |
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Step 1: Create a new Logic
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You will set up inbound routes to the Logic (if needed, depending on your design).
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Additional testing is still recommended. The Logic Editor’s Verify Logic feature ONLY targets issues that prevent a Logic from running, and resolving all issues identified by it does not guarantee a Logic’s performance. We highly recommend further testing of your Logics to ensure that any other issues or unwanted behavior can be found before live use. |
Step 4: Set up routing and
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additional settings
How your Logic can be triggered will depend on its flow. [ Should confirm ways to trigger: outbound via OmniOut, inbound call, API] For inbound-triggered Logics, you must select one or more phone numbers available in your company's Sharpen platform account. This section covers the process.
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