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Add and configure panels. From the Panels Editor, drag and drop any panels you might need onto the Workspace. You can add a panel and configure it before adding more, or add several panels at once and configure them all afterward.
Connect panels to each another. Decide the order in which your panels should work, then connect them. As shown in Figure #, drag your first panel's output onto the next panel's input. Connect the next panel in sequence, and continue until all desired panels have been connected into one flow.
What if I leave some panels out? Your Logic's flow will only use the panels that you connect. It's okay to leave any unconnected panels in the workspace if desired.
Set a starting panel. Double-click the desired panel and select the Set as Flow Initiator button.
Revise your flow if needed. You can continue to add, configure, rearrange, and remove panels as needed. If you believe no other changes are needed, then your flow is complete.
Where does the flow end? A Logic's flow ends at the very last panel in sequence. We recommend testing your Logic to be sure that your Logic performs—and ends—as you intend.
Basic IVR Demonstration:
Play Message panel
Welcome Prompt
Switch panel
Routing Decision
Transfer To Queue panel
Sales Queue
Customer Service Queue
Disconnect panel
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What’s next?
You will perform some amount of testing to ensure that the Logic will run when triggered.
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