The "Play Message" panel is a feature that enables playing prompts as audio files or through text-to-speech conversion. Additionally, it captures DTMF inputs from callers, which can influence routing decisions within a Logic+ flow.
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Using this panel
Message playback is optional. To use it, you must supply either a prerecorded audio file for playback or a text string to be spoken via the text-to-speech engine. Audio files must use the .WAV file type only[?] and can be either uploaded directly to the panel or linked via URL.
Collecting DTMF input is also optional. If used, then we recommend declaring a variable to store and pass that input to any subsequent panels. You can declare this variable in the DTMF Response Variable Name field in the panel.
Configuration
Set as Flow Initiator: Selecting "Set as Flow Initiator" designates this panel as the starting point of the IVR flow, initiating the sequence before progressing to subsequent panels within the Logic+ flow.
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