A “Switch Panel” is used to evaluate an interaction variable and enable different output paths or execution based on the comparison result. It is commonly used to make decisions based on user input or other dynamic factors.
...
| Info |
|---|
The switch panel offers versatile functionality, acting as a decision-making tool within your system. For instance, when combined with a Play Message panel, it can route calls based on the caller’s DTMF input. |
Configuration
The Switch Panel is configured using three main parameters:
...