The "Play Message" panel is a feature that enables playing prompts as audio files or through text-to-speech conversion. Additionally, it captures DTMF inputs from callers, which can influence routing decisions within a Logic+ flow.
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Configuration
Set as Flow Initiator:
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Selecting "Set as Flow Initiator
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" designates this panel
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as the starting point of the IVR flow, initiating the sequence before
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progressing to subsequent panels within the Logic+ flow.
Panel Name:
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Choose a consistent name for the panel, and specify the variable
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to update. If the variable does not already exist, it will be created.
Panel Description:
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Provide a clear description
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detailing the panel
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's purpose and functionality. This
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acts as documentation, facilitating better understanding and identification of the panel's intended use by others.
Upload .wav file:
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For .wav format requirements, read this article
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Prompt:
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Language:
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Voice:
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Content:
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Input Type:
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DTMF Response Variable Name:
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Interruptible:
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Repeat Count:
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Repeat Delay:
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Maximum DTMF Length:
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Minimum DTMF Length:
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Between-Input Timeout:
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Terminating Character:
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Use this section to add a new audio file by clicking “Choose File” and selecting the appropriate .wav file to upload. For format specifications, refer to the linked article.
Prompt
Use Dropdown: Select a prompt from the drop-down menu.
Use Variable: Applying a variable for sound files allows for dynamic caller experiences within the same IVR flow.
Language
Use Dropdown: Choose a language from the drop-down menu.
Use Variable: Applying a variable for languages enables varied caller experiences within the same IVR flow.
Voice
Use Dropdown: Select a text-to-speech voice from the drop-down menu.
Use Variable: Using a variable for voice selection allows for adaptable caller experiences within the same IVR flow.
Content: The message content that text-to-speech will convey.
Input Type
None: No DTMF entry is required.
DTMF: DTMF input is required.
DTMF Response Variable Name: The variable name to be used on a switch panel for routing decisions based on the caller's DTMF input.
Interruptible: If enabled, this option allows callers to interrupt the prompt with a DTMF input, which routes them to the next step in the flow.
Repeat Count
Use Number: Specify the number of prompt repetitions before routing through the RepeatLimitReached path.
Use Variable: Using a variable for repeat count enables dynamic caller experiences in the same IVR flow.
Repeat Delay:
Use Number: Specify the time interval between prompt repetitions before routing to the RepeatLimitReached path.
Use Variable: Using a variable for repeat delay allows flexible caller interactions in the IVR flow.
DTMF Length and Timeout Settings
Maximum DTMF Length:
Use Number: Set the maximum allowable length for DTMF inputs.
Use Variable: A variable for maximum DTMF length provides flexibility in the IVR flow.
Minimum DTMF Length:
Use Number: Define the minimum acceptable DTMF input length.
Use Variable: Applying a variable for minimum DTMF length enables a varied caller experience.
Between-Input Timeout:
Use Number: Set the time limit for caller DTMF entry.
Use Variable: Using a variable for timeout provides dynamic options in the IVR flow.
Terminating Character: Specify the character to signal the end of DTMF entries.
Valid DTMF Inputs: Define which DTMF entries are accepted for use in subsequent flow steps..
Exit Paths
There are three exit paths from the Play Message panel:
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