...
The Update Priority Panel allows you to set or update the priority of an interaction that is being routed by Sharpen Q. This is done by assigning a Q Points value to the interaction, which is used by the system to determine the order in which interactions are routed to agents.
Configuration
The Update Priority Panel has three configuration options:
Panel Name: This is a unique identifier for the panel. Once you choose a name, it is recommended that you do not alter it.
Queue Call Manager ID: This is the ID of the queue call manager that you want to update.
Priority: This is the Q Points value that you want to assign to the interaction.
Exit Paths
There are two exit paths from the Update Priority Panel:
...