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John Kargol

John Kargol

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  • Data-Returning Variables (Returning Call-Related Information)

    • $(ani): Represents the caller's ID (Automatic Number Identification).

    • $(cnam): Represents the caller's name (Caller Name Delivery).

    • $(dnis): Refers to the number dialed by the caller (Dialed Number Identification Service).

  • Modifiable Variables (Adjustable Variable Fields for Routing Decisions or Reporting)

    • queueSkills: Used to update, adjust skills during the flow, or retrieve what skills are assigned.queuePoints: Used to update, adjust queue points, or retrieve how many points are assigned. Seen in Sharpen Q UI

    • queuePoints: Seen in Sharpen Q UI

    • twitter: A variable available for inserting information for reporting or routing purposes.

    • facebook: A variable available for inserting information for reporting or routing purposes.

    • email: A variable available for inserting information for reporting or routing purposes.

    • companyName: A variable available for inserting information for reporting or routing purposes. Seen in Sharpen Q UI

    • firstName: A variable available for inserting information for reporting or routing purposes.

    • lastName: A variable available for inserting information for reporting or routing purposes.

    • callerCity: A variable available for inserting information for reporting or routing purposes.

    • callerState: A variable available for inserting information for reporting or routing purposes.

    • callerCountry: A variable available for inserting information for reporting or routing purposes.

    • title: A variable available for inserting information for reporting or routing purposes.

    • externalCRMAccountID: A variable available for inserting information for reporting or routing purposes.

    • externalCRMID: A variable available for inserting information for reporting or routing purposes.

    • externalCRMMake: A variable available for inserting information for reporting or routing purposes.

    • externalCRMRecordType: A variable available for inserting information for reporting or routing purposes.

    • externalCRMStatus: A variable available for inserting information for reporting or routing purposes.

    • externalCRMCampaignID: A variable available for inserting information for reporting or routing purposes.

    • externalCRMCampaignStatus: A variable available for inserting information for reporting or routing purposes.

    • externalMarketingMake: A variable available for inserting information for reporting or routing purposes.

    • externalMarketingID: A variable available for inserting information for reporting or routing purposes.

    • externalCaseID: A variable available for inserting information for reporting or routing purposes.Seen in Sharpen Q UI

    • externalCRMAccountID

    • externalCRMID

    • externalCRMMake

    • externalCRMRecordType

    • externalCRMStatus

    • externalCRMCampaignID

    • externalCRMCampaignStatus

    • externalMarketingMake

    • externalMarketingID

    • externalCaseID

**Variables highlighted in purple indicate fields that, when modified, will display in the Sharpen Q UI.

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