Versions Compared

Version Old Version 7 New Version 8
Changes made by

John Kargol

John Kargol

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Data-Returning Variables (Returning Call-Related Information)

    • $(ani): Represents the caller's ID (Automatic Number Identification).

    • $(cnam): Represents the caller's name (Caller Name Delivery).

    • $(dnis): Refers to the number dialed by the caller (Dialed Number Identification Service).

  • Modifiable Variables (Adjustable Variable Fields for Routing Decisions or Reporting)

    • queueSkills: Seen in Sharpen Q UI, for more information on queueSkills refer to this article

    • queuePoints: Seen in Sharpen Q UI

    • twitter: A variable available for inserting information for reporting or routing purposes.

    • facebook: A variable available for inserting information for reporting or routing purposes.

    • email: A variable available for inserting information for reporting or routing purposes.

    • companyName: Seen in Sharpen Q UI

    • firstName: A variable available for inserting information for reporting or routing purposes.

    • lastName: A variable available for inserting information for reporting or routing purposes.

    • callerCity: A variable available for inserting information for reporting or routing purposes.

    • callerState: A variable available for inserting information for reporting or routing purposes.

    • callerCountry: A variable available for inserting information for reporting or routing purposes.

    • title: Seen in Sharpen Q UI

    • externalCRMAccountID

    • externalCRMID

    • externalCRMMake

    • externalCRMRecordType

    • externalCRMStatus

    • externalCRMCampaignID

    • externalCRMCampaignStatus

    • externalMarketingMake

    • externalMarketingID

    • externalCaseID

...