The "Add SMS to Queue Panel" is a feature that allows you to create an SMS interaction within a specific queue, which will be handled by an available agent.
Configuration
To use this feature, you need to configure the following options:
Panel Name: This is a unique identifier for the panel. Once chosen, it is recommended that the panel name is not altered.
To Number: This is the phone number where the agent response will be delivered.
To Name: This is the full name of the SMS recipient.
Queue ID: This is the queue ID in which to create the SMS interaction.
InteractionID Variable: This is the name of the interaction variable used to store the value of the created interaction's InteractionID. You can pull the associated Queue Call Manager ID from this new interaction.
Exit Paths
When using the "Add SMS to Queue Panel" feature, there are two possible exit paths:
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