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Upload .wav file: Use this section to add a new audio file by clicking “Choose File” and selecting the appropriate .wav file to upload. For format specifications, refer to the linked article.

Prompt

  • Use Dropdown: Select a prompt from the drop-down menu.

  • Use Variable: Applying a variable for sound files allows for dynamic caller experiences within the same IVR flow.

Language

  • Use Dropdown: Choose a language from the drop-down menu.

  • Use Variable: Applying a variable for languages enables varied caller experiences within the same IVR flow.

Voice

  • Use Dropdown: Select a text-to-speech voice from the drop-down menu.

  • Use Variable: Using a variable for voice selection allows for adaptable caller experiences within the same IVR flow.

  • Content: The message content that text-to-speech will convey.

Input Type

  • None: No DTMF entry is required.

  • DTMF: DTMF input is required.

  • DTMF Response Variable Name: The variable name to be used on a switch panel for routing decisions based on the caller's DTMF input.

  • Interruptible: If enabled, this option allows callers to interrupt the prompt with a DTMF input, which routes them to the next step in the flow.

Repeat Count

  • Use Number: Specify the number of prompt repetitions before routing through the RepeatLimitReached path.

  • Use Variable: Using a variable for repeat count enables dynamic caller experiences in the same IVR flow.

Repeat Delay

  • Use Number: Specify the time interval between prompt repetitions.

  • Use Variable: Using a variable for repeat delay allows flexible caller interactions in the IVR flow.

DTMF Length and Timeout Settings

  • Maximum DTMF Length:

    • Use Number: Set the maximum allowable length for DTMF inputs.

    • Use Variable: A variable for maximum DTMF length provides flexibility in the IVR flow.

  • Minimum DTMF Length:

    • Use Number: Define the minimum acceptable DTMF input length.

    • Use Variable: Applying a variable for minimum DTMF length enables a varied caller experience.

  • Between-Input Timeout:

    • Use Number: Set the time limit for caller DTMF entry.

    • Use Variable: Using a variable for timeout provides dynamic options in the IVR flow.

  • Terminating Character: Specify the character to signal the end of DTMF entries.

  • Valid DTMF Inputs: Define which DTMF entries are accepted for use in subsequent flow steps.

Exit Paths

There are three exit paths from the Play Message panel:

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