The "Add SMS to Queue Panel" Transfer To External" panel is a feature that allows you to create an SMS interaction within a specific queue, which will be handled by an available agent.
Configuration
To use this feature, you need to configure the following options:
Panel Name: This is a unique identifier for the panel. Once chosen, it is recommended that the panel name is not altered.
To Number: This is the phone number where the agent response will be delivered.
To Name: This is the full name of the SMS recipient.
Queue ID: This is the queue ID in which to create the SMS interaction.
InteractionID Variable: This is the name of the interaction variable used to store the value of the created interaction's InteractionID. You can pull the associated Queue Call Manager ID from this new interaction.
Exit Paths
When using the "Add SMS to Queue Panel" feature, there are two possible exit paths:
Default: This exit path is triggered when the new interaction is successfully added to the queue.
Invalid Input: This exit path is triggered when one or more of the configuration inputs is invalid.
Overall, the "Add SMS to Queue Panel" is a useful tool for businesses that want to provide high quality customer experiences. With this tool, agents can quickly and efficiently communicate with customers, which may lead to higher customer satisfaction and retentiondesigned to seamlessly transfer callers to an external number based on their selections within the IVR flow.
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Configuration
Set as Flow Initiator: Selecting "Set as Flow Initiator" designates this panel as the starting point of the IVR flow, initiating the sequence before progressing to subsequent panels within the Logic+ flow.
Panel Name: Choose a consistent name for the panel, and specify the variable to update. If the variable does not already exist, it will be created.
Panel Description: Provide a clear description detailing the panel's purpose and functionality. This acts as documentation, facilitating better understanding and identification of the panel's intended use by others.
Transfer Number: The designated ten-digit number to which a caller is directed.
Exit Path
The Set Variable Panel has one exit path: Default.
Error: This path is taken if there was an error.