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John Kargol

John Kargol

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Predefined variables are versatile tools within Logic+ that allow you to modify values, retrieve specific call-related data, and integrate caller information into various workflows. These variables can be utilized to enhance the functionality of your flow by dynamically adjusting conditions, passing important details to external systems, and supporting complex routing decisions. By leveraging predefined variables, you can streamline processes and ensure efficient handling of calls and integrations.

Predefined Variables

  • Available Variable(sData-Returning Variables (Returning Call-Related Information)

    • $(ani): Represents the caller's ID (Automatic Number Identification).

    • $(cnam): Represents the caller's name (Caller Name Delivery).

    • $(dnis): Refers to the number dialed by the caller (Dialed Number Identification Service).$(queueSkills)

  • Modifiable Variables (Adjustable Variable Fields for Routing Decisions or Reporting)

    • queueSkills: Used to update, adjust skills during the flow, or retrieve what skills are assigned.

    • $(queuePoints): Used to update, adjust queue points, or retrieve how many points are assigned.

    • $(twitter): A variable available for inserting information for reporting or routing purposes.$(facebook)

    • facebook: A variable available for inserting information for reporting or routing purposes.

    • email: A variable available for inserting information for reporting or routing purposes.

    • companyName: A variable available for inserting information for reporting or routing purposes.

    • firstName: A variable available for inserting information for reporting or routing purposes.

    • lastName: A variable available for inserting information for reporting or routing purposes.

    • callerCity: A variable available for inserting information for reporting or routing purposes.

    • callerState: A variable available for inserting information for reporting or routing purposes.

    • callerCountry: A variable available for inserting information for reporting or routing purposes.$(clickToCall): The unique call key associated with the

    • calltitle: A variable available for inserting information for reporting or routing purposes.

**Variables highlighted in purple indicate fields that, when modified, will display in the Sharpen Q UI.

Info

When accessing data from a variable in Logic+, use the format $(variableNameHere). However, when assigning a value to a predefined variable, the $() format is not required.

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