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To use the Sharpen platform as it is intended, we recommend the following specifications to provide a positive user experience while running with your other tools. Though the application may function while operating below these standards, we will focus our support on systems compliant with our recommendations.
Hardware/Software Requirements
Component | Specification |
|---|---|
OS | Windows 7 or greater OSX Yosemite 10.10 or greater |
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CPU | Intel or AMD CPU released after 2010 |
Memory | 6GB RAM or greater |
Network | 10/100 NIC (wired) or greater 802.11n (wireless) or later |
Display | 1680x1050 resolution or greater |
IP Phones | Polycom
Yealink
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Headsets |
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Browser |
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| Note |
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The use of VDI (Virtual Desktop Infrastructure) is not supported. Depending on the solution, VDIs can be configured to work with VoIP solutions such as Sharpen, but Sharpen does not actively test with these solutions to validate a good agent experience. If VDIs are in use, Sharpen will not be responsible for the quality of service and will troubleshoot only up to the edge of our network (webRTC registration servers). |
Ports Protocols and Domains
While most work-from-home users will be all set, it is important to make sure the following ports/protocols are free to communicate with our environment. If, for some reason, your ISP has restricted activity on these ports, you'll need to work with them to allow two-way traffic.
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Domain | Protocol/Port | Purpose |
|---|---|---|
*.iz1.sharpen.cx | TCP: 80,443,8089,8090,9002 | Provisioning, app, webRTC registration |
*.cx-iz1.shpn.co | TCP: 443 | CX and VCX |
Network performance
Uninterrupted, consistent network performance is required for a good experience with the Sharpen platform. Due to the inherent nature of Voice interactions to be real-time, we need consistency in the underlying network. Otherwise, users may experience dropped calls, choppy call quality, latency, or an overall slow experience.
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