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Codecs
Sharpen supports G.711 ulaw for voice interactions. The use of other codecs may result in an interruption to service.
Examples of potential failures include…
Inbound tie line from a “Bring Your Own” carrier is sending calls to Sharpen with a non G.711 ulaw codec
External transfers to carriers not accepting G.711 ulaw
Ports and Protocols
It is important to make sure the following ports/protocols are free to communicate with our environment.
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