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Provide an external-facing name and outbound phone number (drop down menu of existing Inbound Routes).
Music On Hold Options
Initial Music plays to the customer prior to the agent answering the call.
Music On Hold plays to the customer if they are placed on hold after the interaction has started.
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It is important to consider frequencies as a whole. If all of these settings are turned on, the announcements could begin to overlap or become cumbersome to the customer experience. If, for example, your Queue Callback option is repeating every 30 seconds, and it takes 20 seconds to move through the annoumentannouncement, your customer is only getting a 10-second break before hearing the announcement again.
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