In some circumstances, particularly for troubleshooting, it may be useful to explicitly define which webRTC server or region your Sharpen Q Phone or Connect phone is connecting to. This article describes how to identify which server you’re currently connected to, as well as how to temporarily connect to a different server or region.
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Connecting to a different server or region
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It is important to consider that establishing a new connection requires a new login. Before following the steps below, please logout of your Sharpen session, whether it be Sharpen Q or Connect. |
Sharpen Q
Simply utilize the following URL for login with the appropriate server or region.
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To validate the change, simply execute the steps above in the 'Identify your current webRTC server' section.
What Does Prism WebRTC Notation Mean?
There are 2 entries per WebRTC instance in Prism because there are two separate ways to access a WebRTC server.
There’s a “service” account that is used for pointing/testing directly to the WebRTC instance (intended for testing, Care team troubleshooting, or internal QA work before releasing a new WebRTC into the wild).
There’s also the normal account usage, which is when traffic can get passed through to the WebRTC server via the load balancer.
Example usage:
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