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Mack Baczynski

Mack Baczynski

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Component

Specification

OS

Windows 7 or greater

OSX Yosemite 10.10 or greater

 

  • 64-bit when using desktop app

CPU

Intel or AMD CPU released after 2010

Memory

6GB RAM or greater

Network

10/100 NIC (wired) or greater  802.11n (wireless) or later

Display

1680x1050 resolution or greater

IP Phones

Polycom

  • VVX Series

  • IP Series

  • Soundpoint Series

  • Txx Series

  • Wxx Series

Headsets

  • Any USB or 3.5mm headset properly recognized by the client workstation and web browser

  • Wireless headsets are discouraged due to increased probability of signal interference which can resulted in degraded call quality

  • Sharpen does not officially certify or support any particular headset due to the wide variety of suitable devices

Browser

  • Google Chrome (Past 3 revisions)

  • Microsoft Edge Chromium (Past 3 revisions)

Note

The use of VDI (Virtual Desktop Infrastructure) is not supported. Depending on the solution, VDIs can be configured to work with VoIP solutions such as Sharpen, but Sharpen does not actively test with these solutions to validate a good agent experience. If VDIs are in use, Sharpen will not be responsible for the quality of service and will troubleshoot only up to the edge of our network (webRTC registration servers).

Network Requirements

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