...
In the clip below, you will see how an agent on a chat, who opts to make an outbound call will enter pending when their outbound call is complete. This gives them time to get back to their chat without being alerted for a new interaction.
...
| Info |
|---|
In a future Sharpen update, agents will enter Pending status Sharpen Q users can also enter pending when interacting with the dial pad. For more information, view our additional Pending Status documentation. |