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  1. Open Google Chrome and enter chrome://webrtc-internals into the address bar
    It is at this point that webRTC internals logging is tracking the data we need.

  2. Leaving the webrtc-internals tab open, navigate back to Sharpen Q and reproduce the issue
    *Be sure to leave the webrtc-internals tab open during the reproduction of the issue*

  3. Once you’ve reproduced the issue, stay active during the call, and navigate back to the webrtc-internals tab and click the ‘Create Dump' arrow in the top left corner to expand.

    1. If for some reason the issue has passed unexpectedly, and the gathering the log has to happen after the call has disconnected, try to gather this information within 30 seconds from the time of reproduction.

  4. Click the “Download the PeerConnection updates and stats data” button to save the dump file

  5. Disconnect the call

  6. Save the file to a known location and upload it to the SharpenCare request you are working on

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