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Sharpen Data Management is a feature available to all Sharpen customers. It allows customers to control various aspects of their data retention that is housed within the Sharpen platform. This includes the following:
DATA TYPES
Sharpen Q Global dataSharpen Data Types
Insights data - ALL reporting (Insights) data related to Q interactions
Q Audio Recordings
Q Transcriptions
Q Desktop Recordings
Assumptions
When data is purged, the action is permanent and cannot be done
Currently there is no “exception” function that would retain data only. E.g. you cannot keep data from one Q while purging from all others with a global job
When data is purged it is completely removed from all relevant Sharpen databases that Sharpen Insights. This means reports/dashboards that contain data ranges beyond the retention times, will no longer reflect that data!
Use Cases, Exceptions, scenarios
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The Data Management tool is enabled in the UI for all organizations. Because this tool can be used for permanent deletion of customer data, we’ve chosen to initially disable the delete function on the backend until a customer is comfortable with the tool. During the initial phase and customer can configure jobs, and the they will “run” nightly, however no data will be deleted by default. Once comfortable, a customer can request a feature flag be toggled, which will then make the nightly jobs active, and data will be permanently deleted.
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