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To use the Sharpen platform as it is intended, we recommend the following specifications to provide a positive user experience while running with your other tools. Though the application may function while operating below these standards, we will focus our support on systems compliant with our recommendations.

Component

Specification

OS

Windows 7 or greater

OSX Yosemite 10.10 or greater

 

  • 64-bit when using desktop app

CPU

Intel or AMD CPU released after 2010

Memory

6GB RAM or greater

Network

10/100 NIC (wired) or greater  802.11n (wireless) or later

Display

1680x1050 resolution or greater

IP Phones

Polycom

  • VVX Series

  • IP Series

  • Soundpoint Series

  • Txx Series

  • Wxx Series

Headsets

  • Any USB or 3.5mm headset properly recognized by the client workstation and web browser

  • Wireless headsets are discouraged due to increased probability of signal interference which can resulted in degraded call quality

  • Sharpen does not officially certify or support any particular headset due to the wide variety of suitable devices

Browser

  • Google Chrome (Past 3 revisions)

  • Microsoft Edge Chromium (Past 3 revisions)

Network Guidelines

Working from home enables Sharpen users with the flexibility they need while still being connected to the Sharpen environment. With that flexibility comes additional areas of focus to allow for a consistent experience. Most importantly, it is important to remember that Sharpen is a real-time communications platform assuming prompt and consistent network and workstation availability to support the real-time transmission of audio.

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