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Inputs | Outputs | Mechanism |
|---|---|---|
QueueID(s), start time, and end time | sumHandleTime, enteredCount, abandonedCount | scheduled (every 15 minutes for last 2:15 interval) or on-demand |
Example
Request | {" |
|---|
cKey1": "","cKey2": " |
","startTime":"5/8/2020 6:30:00 PM","endTime":"5/8/2020 8:45:00 PM","queueIDs": |
[6255 ,6309]} | |
Response | {"interval":"2020-05-08 18:30:00","queueID":6255,"sumHandleTime":1104,"enteredCount":2,"abandonedCount":0},{"interval":"2020-05-08 18:30:00","queueID":62309,"sumHandleTime":198,"enteredCount":1,"abandonedCount":0} |
|---|
| Info |
|---|
Formulas listed below for Abandoned Count and Entered Count (also known as Q Offered) were taken from THIS PAGE on 4/12/21. Any subsequent modifications to the system derived fields (by Sharpen or the customer) will not be reflected in the API endpoint) |
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Inputs | Outputs | Mechanism |
|---|---|---|
lastRunTime | uKey, fullName, statusCode, lastStatusChange | frequent, on-demand request from Community via remote API call to wfm-community-realTime API (/V2/wfm/community/realTime/) |
Example
Request | {"appKeyLookup"cKey1": "","cKey2": "<organizationAppKey>","lastRunTime":"5/8/2020 8:47:58 PM"} |
|---|---|
Response | {"uKey":"0315939E8A6EB667735FF60FCA","fullName":"Tom Jones","statusCode":"offline","lastStatusChange":"2020-01-21 05:25:31"} |
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