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Introduction
Setting up a packet capture may be necessary in times of troubleshooting IP phone connectivity or call quality issues. This guide describes how to remotely setup a packet capture using the commonly known Wireshark tool, or it’s subcomponent, Dumpcap.
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Navigate to the original extraction point of the DumpcapSetup.zip
Locate the “Uninstall.bat” file and double-click
User Account Control will prompt for evaluated permissions. Continue or enter Administrator credentials to continue
Navigate to Desktop\DumpCap\Captures
Identify the proper capture associated with the incident
Date and time can be interpreted by observing the file name
file_00001_20181101115841.pcap
Year, Month, Day, Hour, Minute, Second indicates start time of file Date Modified File Explorer column indicates the end time of the file
Copy the identified packet capture file
Upload the file to a cloud storage solution such as Google Drive, Onedrive, Dropbox, etc...
Provide public link to Sharpen in SharpenCare case
Sharpen will analyze the capture in conjunction with server-side captures to help reach root cause understanding.