Especially in the case of troubleshooting, it may be useful to setup MicroSIP, or another soft phone. This guide describes how to do so. While this guide exists, soft phone use should only be used for testing, and will not be supported for daily use.
Instructions
Navigate to https://app.sharpencx.com/admin/configuration/extensions/
Locate your extension and choose the edit button
Take note of your “username”, “password”, and “Server Address” fields. Leave this page up to copy paste from.
Open MicroSIP after it has been installed from https://www.microsip.org/downloads
Right-Click on “MicroSIP” at the bottom left of the window, and choose “Add Account”
Complete the following fields
Account Name: Whatever you would like
SIP Server: “Server Address” field value from the Sharpen extension configuration
SIP Proxy: Leave blank
Username: “username” field value from the Sharpen extension configuration
Domain: “Server Address” field value from the Sharpen extension configuration
Login: Leave blank
Password: “password” field value from the Sharpen extension configuration
Display Name: Whatever you would like
Voicemail Number: Leave blank
Dialing Prefix: Leave blank
Dial Plan: Leave blank
Hide Caller ID: Leave unchecked
Media Encryption: “Disabled”
Transport: “UDP”
Public Address: “Auto”
Register Refresh: 240
Keep-Alive: 15
Publish Presence: Optional (used for BLF presence)
Allow IP Rewrite: Optional (may improve performance if turned on)
ICE: Optional (may improve performance if turned on)
Click “Save”. The phone should now show as “Online” and active
Right-click on the “Online” button at any time to check the status or make updates to the configuration. Or, uncheck “Make Active” to deregister the phone.
That's it! Please remember use of 3rd party clients is not supportable by the Sharpen Care team.