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(Admin > Settings > User Groups)
In addition to the mass adjustment of the agent settings that we saw in the previous lesson, User Groups restrict access to the different parts of the Sharpen portal.
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It is much easier to make the change once and push that change to the whole group rather than editing each user individually.
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Queue Agent Settings
Finally, the last This next section will look pretty familiar if you’ve been to the Manage Users page. The queue agent settings mimic the options available at a single-user level within Admin > Settings > Manage Users > EditAgentName.
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For more information on this section, head to the Manage Users Article here |
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