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80 HTTP - Default port for web browser traffic
443 HTTPS - Default secure port for web browser traffic
8089 TCP - Used for establishing Websocket connections.
8090 TCP - Used for establishing Websocket connections.
9002 TCP - Used for establishing WebRTC connections.
10000-20000 UDP - Port range used for media transmission through WebRTC.
Traffic allowed to and from
.sharpencx.com
| Info |
|---|
Due to the dynamic nature of Sharpen infrastructure, whitelisting is not recommended. The following items may be changed without advance notice. |
If whitelisting traffic, please allow the following.
*.sharpencx.com - main app domain
*.sharpen.cx - supplemental main app domain
*.cx.shpn.co - dotCX domain
*.sipvbx.com - voice infrastructure domain
*.fathomvoice.com - legacy api domain
*.s3.amazonaws.com - long-term storage domain for audio and image files
*.yealink.com - Yealink registration domain
*.ckeditor.com - visual editor/UI library domain
*.loggly.com - logging tool domain
*.pendo.io - logging tool domain
*.ingest.io - logging tool domain
*.gstatic.com - font library domain
*.googleapis.com - font library domain
*.fontawesome.com - font library domain
Network performance
Uninterrupted, consistent network performance is required for a good experience with the Sharpen platform. Due to the inherent nature of Voice interactions to be real-time, we need consistency in the underlying network. Otherwise, users may experience dropped calls, choppy call quality, latency, or an overall slow experience.
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