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Check to make sure your router is set to hand out IP addresses via DHCP (we do not support static networks for our phones by default)
Check your internet connection to ensure the phones are connected to the Sharpen service
Factory reset options
Method 1: Via web interface.
Login in the web UI of the phone
Go to Settings ---> Upgrade page, press Reset to Factory Settings
Press OK to continue, press Cancel to quite. During the reset period, please DO NOT power off the device. Otherwise it may cause damage to your device. The whole process may take a few minutes. Please wait. After that the device will back to factory default.
Method 2: Via phone.
Press Menu Softkey.
Go to Settings—Advanced UI, input password to enter.
Select Reset to Factory option. The LCD screen will prompt with: ”Warning, Reset to Factory Setting”. Press OK to continue.
Or long press the "OK" button about 5s in idle status.