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Your guidance and feedback will ramp up the effectiveness of Performance Tiles.
Use Performance Tile Metrics in your 1:1 and coaching sessions. By aligning on important metrics, you have a great launching pad for coaching conversations.
Remember, you are critical to performance improvement.
Awareness of your metrics is step one, but practice and feedback in coaching sessions will lead to a change in behaviors and competencies.
Think about learning to drive a manual transmission car.
Someone can point out what the clutch is and how to shift. But, even if you understand why things are important and they’re right in front of you, it isn’t until you practice (with guidance) that you learn how to start the vehicle without killing the engine (or, balance properly on a hill).It’s in this same way that tiles play a role in pointing out what the agent should focus on, but it is your guidance and coaching that will lead to new skills and behaviors.
Want to see more about specific Tiles metrics? Click here
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Next Steps:
Check out the specific Tiles metric calculations.
Learn how to /wiki/spaces/CE/pages/2231271450 performance tiles.