...
In most cases, we just need the default dump data. However, there are some less common scenarios that would require gathering diagnostic audio recordings or diagnostic packet or event recording. If this is required by an ongoing investigation with the SharpenCare team, please follow the appropriate steps highlighted below.
This video tutorial shows the setup process, a test call, and log gathering. The test call is meant to represent the issue you may be experiencing. Performing the test call is not a required part of the process.
Instructions
Steps to collect standard webRTC data:
Open Google Chrome and enter chrome://webrtc-internals into the address bar
It is at this point that webRTC internals logging is tracking the data we need.Leaving the webrtc-internals tab open, navigate back to Sharpen Q and reproduce the issue
*Be sure to leave the webrtc-internals tab open during the reproduction of the issue*Following the reproduction of the issue, navigate back to the webrtc-internals tab and click the ‘Create Dump' arrow in the top left corner to expandto expand. It is important to perform this step quickly due to the nature of Chrome log retention. Try to gather this information within 30 seconds from the time of reproduction.
Click the “Download the PeerConnection updates and stats data” button to save the dump file
Save the file to a known location and upload it to the SharpenCare request you are working on
...