If you find yourself in a situation where the Sharpen application is not behaving as expected, we may need to gather additional information from your web browser in order to view historical background logs. This allows the SharpenCare team to identify faults and suggest the best next steps to resolve the issue. Follow the steps below to gather the necessary logs.
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Before getting started, it is important to understand that this method captures logging from all active tabs within the Chrome browser. These steps need to be performed while app.sharpencx.com is the only active tab within Chrome. This allows for a focused view of all activity related to communications with the Sharpen platform. |
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