When using Sharpen Q phone, Chrome WebRTC Internals logs can be used to troubleshoot audio issues, such as one-way audio. These logs can verify if audio is being received from the agent’s mic and audio from the remote side.
In most cases, we just need the default dump data. However, there are some less common scenarios that would require gathering diagnostic audio recordings or diagnostic packet or event recording. If this is required by an ongoing investigation with the SharpenCare team, please follow the appropriate steps highlighted below.
Instructions
Steps to collect standard webRTC data:
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