To allow for more advanced troubleshooting, it may be useful to observe Sharpen's debug mode console tracing, as well as Chrome Network logs. These logs allow for the population of more granular Q data within the console log including the socket event, currentlocation, queue call manager ID, caller ID, and timeliness of transactions. This article explains how to gather…
Chrome console logs with debug mode, time stamps, and persistence enabled
Chrome network logs with persistence enabled
Instructions
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Getting started
The first step in advanced browser troubleshooting is understanding how gaining access to get to the Chrome dev console logs. To gain access to the console logs, simply . Simply right click in the browser area and choose "Inspect".
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You're there!
Now onto the good stuff.
Sharpen Console logs with debug mode:
To enable debug logging, it is important to consider which operating system you're running. Steps to enable debug mode are slightly different. Please follow the steps below depending on whether you're running Windows or MacOS.
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At this point you're ready to package the files and send them to Sharpen. Simply zip them up and send them to SharpenCare with the associated case.
Historic browser logging (net-export)
If the issue you're experiencing does not happen on demand, or predictably, you may need to enable Chrome net-export logging to run in the background while you wait for the issue to occur. The steps are simple
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Open a new Chrome tab
It is important you leave this tab open for the duration of your session and intended reproduction. If the tab is closed, logging will stop.
Input chrome://net-export into the URL bar as shown below
Click the large "Start Logging to Disk" button
Choose a location to save the file and add a date/time designation to the filename
Save
Navigate back to your Sharpen tab and reproduce the issue
Once you have reproduced the issue, navigate back to the "Network Log Export" tab and choose "Stop Logging"
Navigate to the file directory you previously set and send the log to Sharpen