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One-way audio. Agent cannot hear remote side. Remote side can hear agent
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One-way audio can be frustrating and difficult to solve because you only have controls of a few of the required components to make this work. When an agent cannot hear the remote side, in most cases it is either a speaker configuration issue, or a problem with the remote end. It’s recommended in these situations to make repeat attempts to see if the behavior is consistent. |
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One-way audio. Agent can hear remote side. Remote side cannot hear agent
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In most situations, this will be caused by a local microphone connection or configuration with the agent’s workstation. It’s always good practice to place controlled test calls to validate 2-way audio before the start of business if you’re concerned with one way audio. |
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