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Please note: This KB does not apply to users of Windows 10 1809 or earlier. Please confirm your Windows 10 version by… |
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Common Symptoms
Able to accept incoming interactions, but unable to hear caller
Outbound calls fail to connect
Sound for common web applications, such as Youtube, works as expected
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Select Start > Settings > Privacy
Select Microphone from the menu on the left
Check to ensure that “Allow apps to access your microphone” is set to ON
Check to ensure that “Allow desktop apps to access your microphone” is set to ON
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Restart your browser and navigate back to Sharpen Q Phone and attempt to make a test call
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